diff --git a/content/copilot/how-tos/use-copilot-agents/coding-agent/troubleshoot-coding-agent.md b/content/copilot/how-tos/use-copilot-agents/coding-agent/troubleshoot-coding-agent.md
index 75d53dd0b187..aa366d8d736e 100644
--- a/content/copilot/how-tos/use-copilot-agents/coding-agent/troubleshoot-coding-agent.md
+++ b/content/copilot/how-tos/use-copilot-agents/coding-agent/troubleshoot-coding-agent.md
@@ -70,6 +70,7 @@ If there is a "{% data variables.product.prodname_copilot_short %} started work"
 {% data reusables.copilot.coding-agent.write-access-required %}
 
 If you do have write access, and you mention `@copilot` on a pull request that is assigned to {% data variables.product.prodname_copilot_short %}, the comment is passed to {% data variables.copilot.copilot_coding_agent %}. An eyes emoji (👀) is added to your comment to indicate that {% data variables.copilot.copilot_coding_agent %} has seen your comment. Shortly after, a "{% data variables.product.prodname_copilot_short %} started work" event is added to the pull request timeline.
+Copilot only responds to mentions in open PRs. Once a PR is merged or closed, the copilot agent will not respond to new mentions or comments. This is by design to focus on active development work.
 
 If this doesn't happen, {% data variables.product.prodname_copilot_short %} may have been unassigned from the pull request, or you may not have write access.